OUR GUARANTEE

3 years on the workmanship.

Three full years, stated plainly, on this page — not buried in a terms document. Post and footing problems show up in the first wet season; a twelve-month guarantee has long expired by the second and third wet season.

What it covers

The work. If a post moves, a rail drops, a panel loosens or the fence goes out of line because of how we built it, we come back and fix it — for three years from the day the job is finished, at no cost to you.

Painting your fence does not void this guarantee. We do recommend waiting 4–6 weeks before painting or staining new timber — longer through a wet winter. Fresh treated pine holds a lot of moisture, and painting too early traps it and ruins the finish. The test: sprinkle water on the timber — if it beads, too wet; once it soaks straight in, it's ready.Read the full guide.

What it doesn't cover: damage by vehicles, storms that take out the neighbourhood, tree roots arriving after the build, or anyone else's alterations. Normal wear on a timber fence — greying, small checks in the palings — is timber being timber, not a defect.

The materials warranty is separate — and it isn't ours to claim

The steel in a Colorbond fence carries BlueScope's product warranty. The timber carries the treater's. Those are the manufacturers' warranties, they're yours on top of our guarantee, and we'll help you claim one if it ever comes to that.

Which is worth knowing when you see a fencing company advertise a "10-year Colorbond warranty". That's usually BlueScope's warranty on the steel, worded to read like the installer's cover on the work. The steel is rarely what fails. Ask what covers the workmanship, for how long, and what voids it.

Your rights under the Australian Consumer Law

Our guarantee is in addition to your consumer rights — it doesn't replace them and nothing here limits them.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to claim

Text or email a photo of the problem to the number or address in the footer. You'll get a response within two business days and a fix booked within ten. The guarantee runs from the completion date on your invoice — no registration, no form, no receipt-hunting; we keep the records.

A fence with a number behind it.

Photos and a rough length for your estimate today — the guarantee is stated on your written quote.